Now Hiring: Roof Repairs & Maintenance Technician

Position Overview

Type: Full Time

Level/Salary Range: $60,000 per year

Major Goals:

  • Maintains a profitable business unit as set by company goals
  • Build and maintain strong client base and client relationship.
  • Manages and keeps the warranty and maintenance up to date
  • Timely completion of projects within scope & specifications
  • Maintain project targeted budgets
  • Provide strong support to Operations and Sales
  • Ongoing personal growth and development

Key Results Areas/Performance Measurement:

  • 50% billable on average
  • Accuracy of timekeeping for all projects
  • Can manage own schedule and be responsible for all appointments
  • All job leads and customer jobs are taken care of on a timely basis.
  • Ensures immediate feedback to customer emergency situations
  • Responsible for ensuring all jobs are properly invoiced

Job Description

Job Purpose:

This individual has complete responsibility for small repairs department profitability and ensuring all small jobs are followed up with and completed in a timely fashion.


The person is responsible for the warranty maintenance agreement of the department and ensuring customer maintenance plans are followed up with regularly.

Duties

Small Repairs Division

  • Will take small job leads and follow up within 24 hours. Person will be responsible for scheduling, fixing, and ensuring billing of project through accounting.
  • Will coordinate with sales to ensure customer requests are followed up with and scheduled.
  • Order material and shop stock as necessary
  • Will meet with customers and prospects on site. When possible fix problem while there or at the least provide a quote while there and set appointment for return visit. There should always be something that comes out of a visit.
  • Responsible for scheduling small repair projects by coordinating with sales and owner.

Warranty and Maintenance

  • Inspect customers properties on a consistent basis to ensure warranty is staying valid and fixing problems as necessary
  • Keeps track of all warranties and maintenance agreements. Will schedule visits, repair calls and new maintenance inspections.
  • Perform final job inspection and ensure project is completed to client’s satisfaction
  • Ensure a high level of customer service customer satisfaction is always maintained by communicating with and soliciting feedback from clients.
  • Maintain positive communications with employees by defining job to be completed and discussing the scope of the project.
  • Recommend and implement changes to improve our systems
  • Ensure financial targets are met.
  • Assists with budget preparation and expenditure control.
  • Promote positive public relations.
  • Any other duties assigned.

Skills/Qualifications:

  • Minimum High School Graduate
  • Knowledge of roof and basic construction repairs.
  • Computer proficient in programs/application related to job field.
  • Strong interpersonal skills
  • Good time management
  • Ability to establish and maintain effective working relationships with co-workers and clients.
  • Valid driver’s License

Experience:

  • Minimum two (2) years construction services
  • Two (2) years managerial experience
  • Customer relations

Character:

Reliable, trustworthy, self-motivating, self-starter, innovator, team player who must be able to adapt to the company’s high standard of value.

Apply Today